Returns & Exchanges
A clear and structured returns process for Staunton International customers.
Our Returns Policy
We want every customer to be satisfied with their order. If you wish to return an item, please contact us within 30 days of receiving your order. Items must be returned unused, complete, and in their original packaging.
To begin a return or exchange, please email us at sales@stauntoninternational.com with your order number, contact details, and reason for return.
Returns Process
Contact Us
Email us with your order number and reason for return.
Repack Carefully
Return the item unused, complete, and in its original packaging.
Send Tracked
Use a tracked and insured delivery service for safe return transit.
Refund or Exchange
Once received and inspected, we will process your refund or exchange.
Important Return Conditions
- Returned items must be unused and in original condition.
- All original packaging, inserts, boxes, and protective materials must be included.
- Please do not apply tape or labels directly to product packaging.
- Items damaged due to poor return packaging may affect your refund.
- Return postage is the customer’s responsibility unless the item is faulty or incorrect.
What to Include
Order Number
Please include your order number so we can identify your return quickly.
Your Details
Include your name, address, email address, and contact number.
Reason for Return
A short note helps us process your refund or exchange more efficiently.
Return Address – United Kingdom
Unit 3, Garners Lane
Whitchurch, Shropshire
SY13 2NF
United Kingdom